12 ph Privacy Policy – How Your Personal Data Is Handled on Our Platform

Understanding How 12 ph Collects and Uses Your Information

12 ph is committed to protecting the privacy and personal data of every Filipino player who uses our platform. This Privacy Policy sets out the types of information we collect, the purposes for which we use that information, and the measures we take to keep it safe. We operate in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). This policy applies to all users who access any part of the 12 ph platform, whether through a mobile browser or any other means. We encourage you to review this policy periodically, as it may be updated from time to time to reflect changes in our practices or applicable law.

1. Information We Collect

When you register for a 12 ph account, we collect personal information that is necessary to verify your identity and provide you with access to our services. This includes your full name, date of birth, email address, mobile number, and residential address within the Philippines. During the account verification process, we may also request a copy of a valid government-issued identification document to confirm that you meet the eligibility requirements for using the platform. When you make deposits or withdrawals, we collect transaction-related information such as payment method details, transaction amounts, and timestamps. We also collect technical data automatically when you access the platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall user experience for Filipino players.

2. How We Use Your Information

The personal information we collect is used primarily to operate, maintain, and improve the 12 ph platform and the services we offer to players in the Philippines. We use your registration details to create and manage your account, verify your identity, and process your financial transactions securely. Your contact information may be used to send you important account-related notifications, such as deposit confirmations, withdrawal updates, and security alerts. We do not use your personal data to send unsolicited marketing communications without your prior consent. Transaction data is retained for compliance and audit purposes as required under Philippine law. Technical and usage data is analysed in aggregate to understand how players interact with the platform, which helps us identify areas for improvement and ensure a smooth, reliable experience. We may also use your information to investigate and respond to any disputes, complaints, or suspected fraudulent activity on your account.

3. Data Sharing and Disclosure

12 ph does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers. These third parties are contractually obligated to handle your data securely and only for the specific purposes for which it was shared. In certain circumstances, we may be required to disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if required by law or in response to a valid legal request. If 12 ph undergoes a business restructuring or change of ownership, your personal data may be transferred as part of that process, subject to the same privacy protections described in this policy. We will notify you of any material changes to how your data is shared wherever it is practicable to do so.

4. Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by applicable Philippine laws and regulations. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with anti-money laundering and financial record-keeping obligations. Technical and usage logs are retained for shorter periods and are regularly reviewed and purged in accordance with our internal data management procedures. If you request the closure of your account, we will process your request promptly and cease active use of your personal data, while retaining only what is legally required. You may contact [email protected] to request information about the specific retention periods that apply to your data.

5. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have a number of rights in relation to your personal data held by 12 ph. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to request corrections to any inaccurate or incomplete data. You also have the right to object to the processing of your personal data in certain circumstances, and the right to request the erasure of your data where it is no longer necessary for the purposes for which it was collected. To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request. We will respond to all data subject requests within a reasonable timeframe and in accordance with our obligations under applicable law. Please note that some requests may be subject to legal limitations, particularly where retention is required for compliance purposes.

6. Cookies and Tracking Technologies

The 12 ph platform uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions correctly on your device. Cookies are small text files stored on your device that allow us to recognise your browser, maintain your session, and remember your preferences between visits. We use strictly necessary cookies to enable core platform functionality, such as keeping you logged in during an active session. We may also use analytical cookies to understand how users navigate the platform, which pages are visited most frequently, and where technical issues may arise. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use cookies to track your activity across third-party websites or to serve targeted advertising.

7. Security Measures

12 ph takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using industry-standard protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to the platform and the data it holds. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine regulatory authorities in accordance with our legal obligations. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your 12 ph account and to keep your login credentials confidential at all times.

8. Changes to This Privacy Policy

12 ph reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, the effective date at the top of this page will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we protect your personal information. Your continued use of the platform after any update constitutes your acceptance of the revised policy. If you have any concerns about changes to this policy, please contact our support team at [email protected] before continuing to use the platform.